Frequently Asked Questions

Shipping & Delivery

How long does it take to process my order?

Orders are typically processed within 1–3 business days. You'll receive a confirmation email once your order ships.

What shipping carriers do you use?

We ship via USPS, UPS, and FedEx depending on your location and order size.

How do I track my order?

Once your order ships, you'll receive a tracking number via email. You can use it to track your package directly on the carrier's website.

Do you offer free shipping?

We periodically offer free shipping promotions. Sign up for our email list to stay informed about current offers.

Returns & Exchanges

What is your return policy?

We want you to love your purchase! If you're not satisfied, please contact us within 30 days of receiving your order to initiate a return or exchange. Items must be unused and in their original packaging.

How do I start a return or exchange?

Email us at your store contact email with your order number and reason for return. We'll guide you through the process.

Are there items that cannot be returned?

For health and safety reasons, opened skincare, aromatherapy, and personal care products cannot be returned unless they are defective.

Products

Are your skincare and aromatherapy products safe for babies and children?

We carefully curate products with families in mind. Each product listing includes ingredient details — please review them and consult your pediatrician if you have specific concerns.

Where are your products sourced from?

We partner with trusted suppliers who share our commitment to quality, wellness, and family values.

Do your products contain harmful chemicals or allergens?

We strive to offer clean, thoughtfully sourced products. Please review the ingredient list on each product page and reach out if you have specific allergy concerns.

Orders

Can I modify or cancel my order after placing it?

We begin processing orders quickly, but please contact us as soon as possible if you need to make a change. We'll do our best to accommodate your request before the order ships.

I received the wrong item — what do I do?

We sincerely apologize! Please contact us right away with your order number and a photo of the item received, and we'll make it right.

Payment & Discounts

What payment methods do you accept?

We accept all major credit cards, debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.

How do I apply a discount code?

Enter your discount code at checkout in the "Discount code" field and click Apply. Only one discount code can be used per order.

Why isn't my discount code working?

Please check that the code is entered correctly, hasn't expired, and meets any minimum order requirements. Contact us if you continue to have trouble.

Our Mission

What is BigHeartsDoBigThings2 all about?

We are a faith-forward, family-centered wellness brand built on the belief that big hearts truly do big things. Every product we carry is chosen with love, purpose, and your family's wellbeing in mind. We believe in serving our community with integrity, warmth, and heart.

How can I stay connected with your community?

Follow us on social media and subscribe to our email list for inspiration, wellness tips, new arrivals, and exclusive offers. We'd love to have you as part of our family!