Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- Refund Policy →
/policies/refund-policy Please reach out to the fulfillment center identified in each store Catalog item regarding any returns first before contacting BHDBT about refunds.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
1) To start a return, you can contact us at bigheartsdobigthings2.com in the chat. Please note that returns details will need to be sent to the following email address:
[ admin.bigheartsdobigthings2@gmail.com]
2) "To start a return, please contact the supplier of your item directly. Supplier contact and return information is provided with your order details. If you need assistance, contact us at [admin.bigheartsdobigthings2@gmail.com]."*
3) EACH STORE HAS THEIR CONTACT INFORMATION ON THEIR SITE SO IF THE PRODUCT IS FROM FOR EG. MAX AND PIPPA, YOU WOULD CONTACT THAT STORE DIRECTLY REGARDING YOUR RETURN and follow their instructions. ALSO CONTACT US THROUGH THE CHAT WITH YOUR DETAILS PLEASE.
4) If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
5) You can always contact us for any return question through the chat on the home page or the through the contact us footer at the bottom of the home page. Thank you for being a great customer!
6) Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
7) Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
8) Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [admin.bigheartsdobigthings2@gmail.com ]